Terms & Conditions

HERALDRY STUDIES – TERMS & CONDITIONS

Effective Date: July 10, 2025

Welcome to Heraldry Studies. These Terms & Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to the terms outlined below.

1. GENERAL INFORMATION

This website is owned and operated by Heraldry Studies, offering custom-designed heraldic artwork, rings, family history research, and related products. References to “we,” “our,” or “us” mean Heraldry Studies. By using this website or buying our products/services, you confirm your agreement to these legally binding terms. If you disagree with any part, please do not use our services.

2. INTELLECTUAL PROPERTY

All website content—including artwork (crests, family history graphics), written family histories, logos, product descriptions, and layouts—is the exclusive property of Heraldry Studies and is protected by copyright, trademark, and other intellectual property laws.

You are strictly prohibited from:

  • Reproducing, distributing, publicly displaying, or creating derivative works without written permission.

  • Claiming authorship or originality of our research or artwork.

  • Using our designs commercially, including on third-party print-on-demand services.

Violation constitutes infringement and may result in civil and criminal penalties.

3. ORDERS, PAYMENTS & PRICING

  • All orders are subject to product availability and price confirmation.

  • Prices may change without notice, though confirmed orders are locked in.

  • Payment via our secure partner providers (e.g. Shopify/Stripe/PayPal).

  • We do not store your payment details; processors handle that.

4. REFUNDS, EXCHANGES & CUSTOM PRODUCTS

  • Custom work (digital artwork, genealogies, personalized rings) is non-refundable once started or delivered.

  • Refunds only issued for:

    • Items damaged in transit.

    • Wrong item received.

  • If applicable, contact us within 7 days of receipt with photos of the issue.

  • Return shipping is your responsibility unless the error was on our part.

  • No returns on correct, custom-made size items (e.g., rings) unless defective.

5. SHIPPING & DELIVERY

  • We use reliable carriers (e.g., USPS, FedEx), providing estimated delivery windows.

  • Delays due to customs, weather, or carrier errors are outside our control.

  • We are not responsible for lost packages once shipped; you may opt for additional tracking/insurance at your cost.

6. DISCLAIMER OF HERALDIC ACCURACY

  • We perform thorough research using public sources and archives; however, heraldic traditions vary by region and era.

  • Our coats of arms and family histories are artistic interpretations, not official genealogical documentation.

  • You acknowledge that use of any heraldic content from our service is at your own discretion.

7. LIMITATION OF LIABILITY

To the fullest legal extent:

  • We shall not be liable for indirect, incidental, punitive, or consequential losses (e.g., loss of business, profit, or goodwill).

  • Our maximum liability is capped at the purchase price of the relevant order.

  • We are not responsible for personal injury, property damage, or misinterpretation of purchased heraldic content.

8. USER CONDUCT

When using our website or services, you agree not to:

  • Submit defamatory, illegal, or infringing content.

  • Interfere with or disrupt our systems or other users’ experience.

  • Attempt unauthorized access to restricted areas.

  • Impersonate any person or entity.

9. RIGHT TO REFUSE SERVICE

We reserve the right to refuse or cancel orders at our discretion, including:

  • For suspected fraud.

  • If an order risks infringing rights.

  • Or if it violates these Terms.

10. PAYMENT DISPUTES

  • Any payment disputes or chargebacks must be resolved directly with us first.

  • Fraudulent chargebacks may result in legal action and loss of future order capabilities.

11. MODIFICATIONS TO TERMS

  • We may update these Terms at any time; changes take effect on the “Effective Date” above.

  • Continued use of the website/services after updates implies acceptance.